Frequently Asked Questions

Our name comes from the English word 'immure', which means to enclose or wall in. This is what we want to do with all the excess carbon dioxide in the atmosphere!

The word is pronounced im-MYOOR-yo. Now you know! 🤓

Immurio is not a B Corporation at this time. However, we are open to considering this designation in the future. As a relatively young company, we are currently focused on establishing our presence and impact in the climate action space.

B Corporation certification is a valuable recognition for companies committed to social and environmental responsibility, and it aligns with our mission. As we continue to grow and evolve, we will explore opportunities to obtain this status to further demonstrate our dedication to sustainability and ethical business practices.

No, Immurio is not a non-profit organization. We operate as a for-profit corporation. This structure provides us with certain advantages, such as the ability to attract funding in the future. Being a for-profit entity allows us to access resources and funding streams that can significantly enhance our capacity to support climate projects and make a positive impact.

While we are a for-profit organization, our primary goal remains to allocate a substantial portion of our revenue to fund climate projects and drive meaningful change.

Have questions or feedback? We'd love to hear from you! Email us at support@immurio.com or visit immurio.com/contact. We're a small team, but we read every message and typically respond within 1-2 business days.

Immurio is currently available in the United States on both iOS and Android. We're starting with US-specific impact data (emissions reduced and money saved) to ensure our calculations are accurate. We plan to expand to other regions in the future as we grow.

Contact us if you'd like to use Immurio where you live.

Immurio is a mobile app that helps you fight climate change through simple daily challenges while actually saving you money. Think of it as "Climate Wordle" - everyone gets the same daily challenge, creating a shared community experience around sustainable living. Small actions add up when we do them together!

Your Climate Journey is a visual representation of your progress toward becoming a climate champion:

• Complete actions to unlock milestone achievements
• Each milestone represents a meaningful amount of carbon prevented
• Track your journey from beginner to climate champion
• See exactly how your daily actions add up to significant impact

It's designed to show you how small, consistent actions create meaningful change over time.

We calculate impact using data from EPA standards and sustainability research:

1. Each action has a baseline impact range (CO₂ reduced and money saved)
2. As you provide more information through optional calculators, we refine these estimates
3. Your specific location, household size, and energy sources affect calculations
4. The system gets smarter about your specific impact over time

We focus on accuracy without overwhelming you with complex carbon accounting. The result is clear, credible numbers you can trust.

Your Climate Action List is your personalized collection of eco-friendly habits:

• Add up to 20 actions from our curated selection
• Complete them anytime (unlike Daily Challenges which expire)
• Each action includes recommended frequency (daily, weekly, monthly)
• See both financial savings and carbon impact for each action
• Watch your cumulative impact grow as you complete them

The List helps you build lasting habits while the Daily Challenge creates our shared community experience.

Completing a challenge takes just three steps:

1. Check today's challenge on your home screen
2. Take the suggested action (usually takes 2-15 minutes)
3. Tap "Mark Complete" in the app

That's it! The app automatically adds your impact to both your personal total and our community impact counter. Soon we'll add optional photo verification to make your progress even more satisfying to track.

Daily Challenges are simple climate actions everyone in the Immurio community tackles together - think of it as "Climate Wordle." Each day, you get one new challenge designed to both save you money and reduce your carbon footprint. You have 24 hours to complete it, and our community impact grows with every person who joins in. Just clear actions with real benefits.

Not yet, but this is in the works! Please email support@immurio.com to register your interest in a web version of the Immurio app.

Yes! Immurio is available on both the Apple App Store and Google Play Store. We're currently only available in the United States, as our emissions and savings calculations are based on US data sources. We hope to expand to other regions in the future!

We'd hate to see you go, but yes. Go to Profile > Delete Account, then tap "Delete Account." This permanently removes all your data from our systems. Consider giving us feedback before leaving - we're constantly improving based on what our community tells us.

Tap the hamburger menu at the top right, then "Profile." Here you can update your name, profile photo and bio.

Yes! Your climate journey syncs across all your devices. Simply sign in with the same account on your phone, tablet, or desktop browser. Your completed challenges, action list, and impact stats will all be there waiting for you.

Forgot your password? No problem! Tap "Forgot Password" on the login screen and we'll send a reset link to your email. If you're already logged in, you can update your password anytime through your Profile page.

Absolutely. Your data is encrypted during transmission and stored securely with our database provider. Only our small team has access to this information, and we'll never sell your personal data to third parties. We use it solely to personalize your climate journey and measure our collective impact.

For more details, refer to our Privacy Policy at immurio.com/legal/privacy.

Creating an account takes just 30 seconds! Tap "Get Started" on our home screen, enter your email, and create a password. You can also use Apple or Google for one-tap signup.

Once registered, answer 2-3 quick questions about your specific situation so we can personalize your journey. That's it - you're ready to start saving!

Immurio isn't a rewards app. We're focused on helping you form sustainable habits while saving real money. Rather than offering points or discounts on products, we show you exactly how much your actions save in dollars and environmental impact. The reward is the actual money staying in your pocket and the real climate impact you create.

Yes! During special events like Earth Month, we often offer free premium access or discounted subscriptions. We also run occasional promotions throughout the year. Keep an eye on your notifications and email for these special offers.

Absolutely. You can downgrade anytime from your profile settings. You'll continue enjoying premium features until the end of your current billing period, then automatically switch to the free version with no interruption to your climate journey or saved data.

Tap the "Go Premium" button in the side drawer or from the impact screen. You'll see available plans and can complete your purchase using Apple Pay, Google Pay, or credit card. Your subscription will activate instantly, unlocking all premium features across all your devices.

Premium is available for $9.99 monthly or $79.99 yearly (saving you over 33% compared to monthly). We're still fine-tuning our pricing to deliver maximum value while supporting our mission of making climate action accessible.

Premium takes your climate impact to the next level:

• Exact savings calculations with detailed per-action calculators
• Ad-free experience throughout the app
• Precise dollar amount saved
• Enhanced data collection for ultra-personalized recommendations
• Priority access to new features as we develop them

The free version gives you everything you need to start your climate journey:

• Daily challenges for everyone
• Up to 20 actions on your Climate Action List
• Basic environmental impact tracking
• Milestone tracking on your Climate Journey

We believe climate action should be accessible to everyone, so our core experience is completely free.

We're starting with a carefully selected set of high-impact actions that deliver the best balance of environmental benefit and financial savings.

As our community grows, we'll expand our action library based on user feedback and seasonal relevance. Stay tuned. Your suggestions help shape what comes next!

Our emissions and savings calculations come from scientifically verified sources including EPA data, peer-reviewed research, and our sustainability consultants.

We work with climate experts to ensure our impact numbers are both accurate and relatable. When research sources conflict, we choose conservative estimates to avoid overstating impact.

Not currently. We're focused on helping you reduce your existing carbon footprint through simple, money-saving actions first.

We believe in starting with direct emissions reductions before exploring offsets. That said, we're exploring thoughtfully curated offset opportunities for future versions of the app.

Every little bit counts! When you complete challenges, your personal impact counter tracks CO2 prevented and money saved. You'll reach milestone achievements on your Climate Journey as your impact grows.

Remember: your individual actions, combined with thousands of others taking the same challenge, create meaningful change. That's the power of moving together.

We partner with sustainability experts to calculate both financial and environmental impacts for each action. Savings are presented as ranges (like $5-15/year) because everyone's situation is different.

As you use the app and provide more details about your household, our estimates become more personalized to your specific circumstances.

Currently, actions work on an honor system - we trust our climate champions to complete challenges honestly. After all, the person who benefits most from these actions is you!

In the future, we'll add photo verification to make tracking your impact even more satisfying. Our challenges are specifically designed to be visually verifiable.